Returns and Exchanges for online purchase only:
- Regular price items can be exchanged or refunded within 15 (business) days following the day of the parcel delivery. The merchandise should come in its genuine state; i.e ( not worn, not washed and not altered ) with the receipt and tag on.
- All clearance items are final sale.
- If the value of the exchanged product is less than $150.00 Canadian dollars, shipping cost and return are at the customer’s expense.
- If the value of the exchanged product is equal to or greater than $ 150.00 Canadian dollars TREES will absorb the return shipping cost.
- Exchanges will be processed within 5 (business) days upon the item reception.
- Shipping cost of a product that needs to be reimbursed is at the customer’s expense.
- A refund will be granted according to the original method of payment and will be processed within 5 (business) days upon the item reception.
- TREES has the right to refuse a return item if it’s not in an acceptable (decent) condition.
TREES warranty its clothing against any manufacturing defects only, for up to one year following the date of purchase. In this case, the item shall be returned to the store where purchased for replacement with presentation of receipt. For a purchase made online please contact us at firstname.lastname@example.org This warranty does not cover damage caused by an inappropriate use, improper care, accident or the natural breakdown of materials over extended time and use.