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Terms and Conditions

Shipping:

Canada:

Delivery is free of charge anywhere in Canada for any order over $100 before taxes. Your order will be shipped within 2 to 5 business days: Flat rate of 12$+tx.

United States / International:

Delivery is free in the United States for any order over $200 before taxes. Your order will be shipped within 5 to 10 days depending on the destination: Flat rate of 22$+tx. International orders may be subject to customs fees and/or charges. These costs associated with the purchase are the responsibility of the customer only.


Returns and Exchanges for online purchase only:

  • All items must be returned by courier only.
  • A return authorization must be approved before sending us back an item. Visit our RETURN CENTER to request yours.

  • Regular price items can be exchanged or refunded within 15 (business) days following the day of the parcel delivery. The merchandise should come in its genuine state; i.e ( not worn, not washed and not altered ) with the receipt and tag on.
  • All clearance items are final sale.
  • Exchange policies:

  • All items must be returned by courier only.
  • A return authorization must be approved before sending us back an item. Visit our

    RETURN CENTER


    to request yours.

  • If the value of the exchanged product is less than $150.00 Canadian dollars, both shipping cost to return us the item(s) and to re-ship are at the customer’s expense.
  • If the value of the exchanged product is equal to or greater than $ 150.00 Canadian dollars, the shipping cost to return the item is at the customer's expense and TREES will take care of the cost to ship back the replacement item to the customer.
  • Exchanges will be processed within 5 (business) days upon the item reception.
  • Refund policies:

  • All items must be returned by courier only.
  • A return authorization must be approved before sending us back an item.
  • Visit our RETURN CENTER to request yours.


  • Shipping cost of a product that needs to be reimbursed is at the customer’s expense.
  • A refund will be granted according to the original method of payment and will be processed within 5 (business) days upon the item reception.
  • TREES has the right to refuse a return item if it’s not in an acceptable (decent) condition.

  • Warranty:

    TREES warranty its clothing against any manufacturing defects only, for up to one year following the date of purchase. In this case, the item shall be returned to the store where purchased for replacement with presentation of receipt. For a purchase made online please contact us at info@treesmountainapparel.com This warranty does not cover damage caused by an inappropriate use, improper care, accident or the natural breakdown of materials over extended time and use.

    Return Center:

  • All items must be returned by courier only.
  • A return authorization must be approved before sending us back an item.
  • Visit our RETURN CENTER to request yours.