Shipping:
Canada: Shipping is free anywhere in Canada on all purchases of $150 or more before taxes. The flat rate for delivery in Canada is $15 +tx. Your order will be shipped within 2 to 5 business days.
United States / International: Shipping is free in the United States for all purchases of $150 or more and international shipping for all purchases of $250 or more. The flat fee for delivery in the United States is 22$. Please allow 5 to 10 days for delivery depending on the destination. International orders may be subject to taxes and/or customs fees. These fees associated with the purchase are the sole responsibility of the customer.
Returns and Exchanges for online purchase only:
All items must be returned by courier only.
A return authorization must be approved before sending us back any items. Visit our RETURN CENTER to request yours and follow the process.
Regular price items can be exchanged or refunded within 15 (business) days following the day of the parcel delivery. The merchandise should come in its genuine state; i.e ( not worn, not washed and not altered ) with the receipt and original tags still on.
Shipping cost for the return of a product is at the customer’s expense with exception of if it is due to a mistake on our end or caused by a defective item.
Shipping fees for any return in CANADA are 15$ if you wish to use our shipping label through Canada Post.
A refund will be granted according to the original method of payment and will be processed within 5 (business) days upon the item reception.
All clearance or sale items are final sale.
A return authorization is needed before you send us back any product purchased online. Please visit our RETURN CENTERto request yours.
TREES has the right to refuse a return item if it’s not in an acceptable (decent) condition.
Exchange policies:
If you want to proceed with an exchange because the item does not fit, color is off, or anything else; you need to go ahead with a new order and send us back the item(s) you wish to return in order to obtain a reimbursement.
A return authorization must be approved before sending us back an item. Visit our RETURN CENTER to request yours.
Exchanges will be processed within 5 (business) days upon the item reception.
INTERNATIONAL ORDERS: Please communicate directly with us for any returns or refund.
Warranty:
TREES warranty its clothing against any manufacturing defects only, for up to one year following the date of purchase. In this case, the item shall be returned to the store where purchased for replacement with presentation of receipt. For a purchase made online please contact us at info@treesmountainapparel.com This warranty does not cover damage caused by an inappropriate use, improper care, accident or the natural breakdown of materials over extended time and use.
Return Center:
All items must be returned by courier only.
A return authorization must be approved before sending us back an item.
Visit our RETURN CENTER to request yours.