Shipping:
Canada: Shipping is free anywhere in Canada on all purchases of $125 or more before taxes. The flat rate for delivery in Canada is $15 +tx. Your order will be shipped within 2 to 5 business days.
United States / International: Shipping is free in the United States for all purchases of $150 or more before taxes and international shipping for all purchases of $200 or more. The flat fee for delivery in the United States is 20$ +tx. Please allow 5 to 10 days for delivery depending on the destination. International orders may be subject to taxes and/or customs fees. These fees associated with the purchase are the sole responsibility of the customer.
Returns and Exchanges for online purchase only:
All items must be returned by courier only.
A return authorization must
be approved before sending us back any items. Visit our RETURN CENTER to
request yours and follow the process.
Regular price items can be
exchanged or refunded within 15 (business) days following the day of the parcel
delivery. The merchandise should come in its genuine state; i.e ( not worn, not
washed and not altered ) with the receipt and original tags still on.
Shipping cost for the
return of a product is at the customer’s expense with exception of if it is due
to a mistake on our end or caused by a defective item.
Shipping fees for any
return in CANADA are 15$ if you wish to use our shipping label through Canada
Post.
A refund will be granted
according to the original method of payment and will be processed within 5
(business) days upon the item reception.
All clearance or sale items
are final sale.
A return authorization is needed before you send us back any product
purchased online. Please visit our RETURN CENTER
TREES has the right to refuse a return item if it’s not in an acceptable
(decent) condition.
Exchange policies:
If you want to proceed with an exchange because the item does not fit,
color is off, or anything else; you need to go ahead with a new order and send
us back the item(s) you wish to return in order to obtain a reimbursement.
A return authorization must
be approved before sending us back an item. Visit our RETURN CENTER to
request yours.
Exchanges will be processed
within 5 (business) days upon the item reception.
INTERNATIONAL ORDERS: Please communicate directly with us for any
returns or refund.
Warranty:
TREES warranty its clothing against any manufacturing defects only, for
up to one year following the date of purchase. In this case, the item shall be
returned to the store where purchased for replacement with presentation of
receipt. For a purchase made online please contact us at
info@treesmountainapparel.com This warranty does not cover damage caused by an
inappropriate use, improper care, accident or the natural breakdown of
materials over extended time and use.
Return Center:
All items must be returned by courier only.
A return authorization must be approved before sending us back an item.
Visit our RETURN CENTER to
request yours.